Contact information

Contact Information

Welcome to HomeBathTouch

At HomeBathTouch, we believe that good customer service should feel as comfortable and straightforward as the everyday essentials we offer. Whether you have a question about a pair of slippers, need help choosing towels, want an update on an order or would like assistance with a return, our team is here to help.

We welcome questions before and after purchase and encourage customers to contact us whenever they need clarification.

Business Details

Business Name: HomeBathTouch
Website: www.purebakespace.com
Customer Support Email: info@purebakespace.com
Business Address: 67 Highgate Street, Bexley, NSW 2207, Australia
Country: Australia

Customer Support

For general enquiries, product questions, order assistance, shipping updates, returns or refund requests, please email:

info@purebakespace.com

To help us respond more efficiently, please include:

  • Your full name.

  • Your order number, if you have already purchased.

  • The email address used when placing your order.

  • The product name or item concerned.

  • A clear description of your question or issue.

  • Photographs or other supporting information, where relevant.

Please do not send full payment card details, passwords or other highly sensitive security information by email.

Order Enquiries

If you would like to check the status of an order, please include your order number and the name used at checkout.

If you need to correct a delivery address, contact us as soon as possible. We will try to assist before the parcel is dispatched, although changes may not be possible after the carrier has received the shipment.

Returns and Refunds

If you wish to return an item, request an exchange or report a product problem, please email info@purebakespace.com with your order details.

Our team will explain the relevant return process and any information needed to assess your request.

Your rights under the Australian Consumer Law are not limited by our internal customer-service procedures.

Product Questions

For questions about slippers, towels, available options, product descriptions or care information, please contact us before ordering.

We encourage customers to review the product page carefully, including any size information, photographs, product details and care instructions displayed for the particular item.

Business Correspondence

For formal business correspondence, please use the business address below:

HomeBathTouch
67 Highgate Street
Bexley, NSW 2207
Australia

Please note that this is the business address supplied for publication. It should not be represented as a returns warehouse or parcel-return address unless HomeBathTouch has confirmed that returns are accepted there.

Helpful Information Before Contacting Us

For a quicker resolution, please:

  1. Check your order confirmation for the order number.

  2. Review the relevant product description.

  3. Check any tracking information supplied for your parcel.

  4. Explain the issue clearly and include relevant photographs if available.

  5. Use the same email address associated with your order where possible.

We appreciate your interest in HomeBathTouch and thank you for giving us the opportunity to assist.

HomeBathTouch
Website: www.purebakespace.com
Email: info@purebakespace.com
Address: 67 Highgate Street, Bexley, NSW 2207, Australia