Privacy Policy

HomeBathTouch
Website: www.purebakespace.com
Contact Email: info@purebakespace.com
Business Address: 67 Highgate Street, Bexley, NSW 2207, Australia

HomeBathTouch respects the privacy of visitors and customers. We understand that placing an online order involves sharing information that is personal to you, such as your name, delivery address and contact details. We take the handling of that information seriously and aim to collect only what is reasonably needed to operate our online store, fulfil orders and provide customer support.

This Privacy Policy explains how information may be collected, used, stored and disclosed when you visit www.purebakespace.com, make a purchase, contact us or otherwise interact with our services.

This policy is designed with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those requirements apply to HomeBathTouch. Some small businesses may be exempt from the Privacy Act, depending on their circumstances. This policy describes our intended privacy practices and does not represent that every statutory obligation necessarily applies to the business.

1. Who We Are

In this policy, “HomeBathTouch”, “we”, “our” and “us” refer to the business operating the online store at www.purebakespace.com.

For privacy-related questions or requests, contact:

Email: info@purebakespace.com
Business Address: 67 Highgate Street, Bexley, NSW 2207, Australia

The legal name of the operating entity and its ABN or other registration details should be added to this policy once confirmed.

2. Personal Information We May Collect

The information we collect depends on how you use our website and services.

Information you provide directly

When you place an order, contact our team or subscribe to communications, you may provide:

• Your full name.

• Billing and delivery addresses.

• Email address.

• Telephone number, if requested or provided.

• Order details, including the products purchased.

• Information you include in customer-service messages.

• Preferences or feedback you voluntarily share.

Transaction and payment information

When you make a purchase, we may receive information about the transaction, such as the payment status, transaction reference, amount paid and payment method.

Payments may be handled by third-party payment providers. We do not intend to collect or store full payment card details on our own systems where payment processing is handled by those providers. The payment provider's own privacy and security terms may also apply.

Technical and website information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device and operating-system information.

• Pages viewed and links clicked.

• Approximate location derived from technical information.

• Referring website or source.

• Date, time and duration of website visits.

• Cookie identifiers and similar online technologies.

This information may help us maintain website functionality, understand visitor activity and identify technical problems.

3. How We Collect Information

We may collect information:

• Directly from you when you enter details at checkout.

• When you create or use an account, if account functionality is available.

• When you submit a contact form or email our support team.

• Through cookies and similar technologies.

• From payment providers, delivery providers and other service partners involved in processing your order.

• From analytics, fraud-prevention or website-security services, where used.

Where information is provided by another service provider, we will handle it in accordance with applicable privacy requirements and the purposes explained in this policy.

4. Why We Use Personal Information

We use personal information for legitimate business and operational purposes, including:

Order processing and fulfilment
To confirm purchases, process payments, arrange dispatch, deliver slippers and towels, and provide order updates.

Customer service
To respond to enquiries, investigate delivery issues, handle returns and refunds, and communicate with you about a purchase.

Website operation
To maintain website performance, troubleshoot errors, improve navigation and make the shopping experience more convenient.

Security and fraud prevention
To help identify suspicious transactions, protect customer accounts and reduce unauthorised activity.

Business administration
To maintain transaction records, manage accounting, meet applicable legal requirements and resolve disputes.

Marketing communications
Where permitted and where any required consent has been obtained, we may send promotional emails about products, offers or store updates. You can unsubscribe using the link in a marketing email or by contacting us.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy requirements.

5. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags and similar technologies.

These technologies may be used to:

• Keep shopping-cart functions working.

• Remember selected preferences.

• Support website security.

• Understand website traffic and visitor behaviour.

• Measure the effectiveness of advertising, where applicable.

• Improve the website's performance and usability.

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect shopping-cart features, checkout functions or other parts of the website.

If our website uses analytics or advertising cookies that require consent under applicable laws, the relevant consent mechanism should be provided and configured accordingly.

6. When We Share Personal Information

We do not sell personal information as a standalone commercial product.

We may disclose relevant information to trusted third parties where necessary to operate the store, including:

• E-commerce and hosting providers, which support website infrastructure and store operations.

• Payment processors, which securely process payments and payment-related checks.

• Delivery and logistics providers, which need delivery details to transport orders.

• Customer-service and communication providers, which help us respond to enquiries.

• Analytics and website-performance providers, where enabled.

• Security and fraud-prevention providers, where needed to protect transactions and the website.

• Professional advisers, such as accountants, auditors or legal advisers, where reasonably necessary.

• Government authorities or regulators, where disclosure is required or authorised by law.

We aim to disclose only the information reasonably needed for the relevant service or purpose.

7. Overseas Disclosure

Some third-party service providers may store or process information outside Australia. This may occur where we use international e-commerce platforms, payment services, hosting infrastructure, analytics tools or customer-support systems.

Where the Australian Privacy Act applies, we will take the steps required by applicable law when disclosing personal information to overseas recipients. The privacy protections and legal requirements in another country may differ from those in Australia.

You should review the privacy information provided by third-party services where their systems are involved in your transaction.

8. Data Security

We take reasonable steps, appropriate to the circumstances, to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the systems used, these measures may include:

• Access restrictions for business accounts and administrative systems.

• Secure website connections.

• Use of established payment providers.

• Password and account-protection measures.

• Limiting access to information to people who need it for their work.

• Reviewing service providers and operational procedures.

No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore encourage customers to use strong passwords, protect their devices and contact us if they suspect unauthorised use of their information.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, record-keeping, dispute resolution and compliance with legal obligations.

The appropriate retention period may differ depending on the type of information and the reason it is held. When information is no longer required, we will take reasonable steps to delete it, destroy it or de-identify it, where appropriate and legally permitted.

Certain transaction or tax records may need to be retained for a period required by Australian law.

10. Access and Correction

If the Australian Privacy Principles apply to our handling of your information, you may have rights to request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email info@purebakespace.com and explain what information you would like to access or correct.

We may need to verify your identity before responding. In certain circumstances, the law may permit or require us to refuse access or correction. If that occurs, we will explain the reason where legally appropriate.

11. Marketing Choices

If you receive promotional emails from HomeBathTouch, you can opt out at any time by using the unsubscribe link in the message or contacting us at info@purebakespace.com.

Even if you opt out of marketing, we may still send essential transactional communications, such as order confirmations, dispatch notices, delivery-related messages and responses to customer-service enquiries.

We will handle direct marketing in accordance with applicable privacy and electronic marketing laws, including the Spam Act 2003 (Cth), where relevant.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate independently and may have their own privacy policies, cookie practices and security arrangements.

HomeBathTouch does not control the privacy practices of external websites. We recommend reviewing their policies before providing personal information or completing a transaction through them.

13. Children's Privacy

Our online store is intended for general shoppers and is not designed to knowingly collect personal information directly from children without appropriate authority.

If you believe a child has provided personal information to us in circumstances that should not have occurred, please contact us so that we can review the matter and take appropriate steps.

14. Privacy Complaints

If you have a concern about how we have collected, used, stored or disclosed your personal information, please contact us:

Email: info@purebakespace.com
Subject: Privacy Complaint

Please describe the issue and provide enough information for us to investigate. We will review your concern and respond within a reasonable period.

If the Privacy Act applies and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au/

15. Changes to This Privacy Policy

We may update this policy when our website, business operations, service providers or legal requirements change.

The latest version will be published on www.purebakespace.com. The updated policy will apply from its stated effective or publication date, subject to applicable law.

16. Contact Us

For questions about this Privacy Policy or the handling of personal information, contact:

HomeBathTouch
Email: info@purebakespace.com
Address: 67 Highgate Street, Bexley, NSW 2207, Australia
Website: www.purebakespace.com