Refund policy
Return and Refund Policy
HomeBathTouch
Website: www.purebakespace.com
Contact: info@purebakespace.com
Business Address: 67 Highgate Street, Bexley, NSW 2207, Australia
At HomeBathTouch, we want every purchase to bring comfort, convenience and confidence into your everyday routine. Whether you have selected a pair of comfortable slippers or fresh towels for your home, we want you to feel satisfied with your order. If something is not right, this policy explains how to contact us, request a return and understand the available refund options.
This policy applies to purchases made through our website and is intended to operate consistently with the Australian Consumer Law (ACL), including the consumer guarantees under Schedule 2 of the Competition and Consumer Act 2010 (Cth).
1. Your Consumer Rights
Your rights under the Australian Consumer Law are automatic and cannot be excluded, restricted or replaced by this policy.
Products supplied by HomeBathTouch must meet applicable consumer guarantees. Among other things, products must be of acceptable quality, fit for any disclosed purpose, match their description and correspond with any sample or demonstration model provided.
If a product has a problem covered by a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the nature and seriousness of the problem.
Nothing in this policy is intended to limit your rights under Australian law.
2. Change-of-Mind Returns
Australian Consumer Law does not generally require a retailer to accept returns simply because a customer changes their mind. However, HomeBathTouch offers the following goodwill return arrangement, subject to the conditions below.
You may request a change-of-mind return within 30 days after the date you receive your order if:
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The item is unused and remains in its original condition.
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Slippers have not been worn outdoors or used in a way that leaves marks, dirt, odours or signs of wear.
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Towels have not been washed, used or otherwise put into service.
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The item is returned with its original tags, packaging and included accessories, where reasonably available.
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You can provide your order number or another reasonable proof of purchase.
For hygiene and product-care reasons, we may decline a change-of-mind return for slippers or towels that have been used, washed, worn, or unsealed where the product was supplied in sealed hygiene packaging. This restriction applies only to voluntary change-of-mind returns. It does not remove your rights if an item is faulty, unsafe, damaged on arrival or otherwise fails to meet a consumer guarantee.
To request a change-of-mind return, email info@purebakespace.com with your order number, the item you wish to return and the reason for your request. Please wait for return instructions before sending anything back.
3. Faulty, Damaged or Incorrect Items
We want the products you receive to match what you ordered and what was represented on our website. Please contact us if:
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Your slippers or towels arrive damaged.
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You receive an item different from the one ordered.
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An item has a manufacturing defect.
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The product does not match its description.
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The item is unsafe or does not meet an applicable consumer guarantee.
Please email info@purebakespace.com and include:
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Your order number.
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A description of the problem.
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Clear photographs or a short video, if the issue can reasonably be shown visually.
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The name of the affected product.
We may ask reasonable questions or request an inspection so that we can understand the issue and determine an appropriate remedy.
Where a product has a major failure under the Australian Consumer Law, you may generally choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss caused by the failure. Where the failure is not major and can be remedied, HomeBathTouch may provide a repair or replacement within a reasonable time. If the problem cannot be remedied within a reasonable time, further remedies may become available.
You are not required to accept store credit where the law entitles you to a refund.
4. Return Process
To help us handle your request efficiently, please follow these steps:
Step 1 — Contact our team
Send an email to info@purebakespace.com with your order details and a clear explanation of the issue or reason for return.
Step 2 — Receive instructions
Our team will review your request and provide the relevant return instructions, including the return destination and any information needed to identify your parcel.
Step 3 — Prepare the item
Pack the item securely to reduce the risk of additional damage during transit. For a change-of-mind return, please ensure the item meets the condition requirements in this policy.
Step 4 — Send the parcel
Use the return method and address confirmed by our team. We recommend keeping your postage receipt and tracking details until the matter is resolved.
Step 5 — Assessment and outcome
Once the returned item is received, we will assess it where necessary and contact you about the next step.
Please do not send returns to an address other than the return address confirmed by our team.
5. Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for the direct cost of returning the item to us, unless we expressly agree otherwise.
If an item is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, HomeBathTouch will meet the reasonable return costs where required by the Australian Consumer Law. We will explain the appropriate return arrangement when responding to your claim.
Original delivery charges and any refund of delivery costs will be handled in accordance with the Australian Consumer Law and the circumstances of the return.
6. Refund Method and Processing
Where a refund is approved, we will generally return the amount to the original payment method used for the purchase, unless another method is agreed with you or required by law.
The time taken for the funds to appear in your account may depend on your bank, card issuer or payment provider. We cannot control the processing time of those third parties.
For a change-of-mind return, a refund will be issued after the returned item has been received and assessed, subject to the conditions of this policy.
For a refund required under the Australian Consumer Law, we will process it within the applicable legal requirements. We will not unreasonably delay a remedy.
7. Exchanges
If you would prefer a different size, colour or product, please contact us at info@purebakespace.com.
Exchanges are subject to stock availability and approval. If the requested alternative is unavailable, we will discuss the available options with you. Your statutory rights remain unaffected if the original product has a problem covered by a consumer guarantee.
8. Items That May Not Qualify for a Change-of-Mind Return
A change-of-mind return may be declined where:
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The product has been used, washed, worn or damaged after delivery.
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The item has been altered or modified.
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The product is returned in a condition that does not meet the stated change-of-mind requirements.
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The request is made outside the 30-day goodwill return period.
These exclusions do not apply to prevent a customer from exercising rights relating to a faulty product or another failure covered by the Australian Consumer Law.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@purebakespace.com.
We will try to stop the order before it enters processing or dispatch. Once an order has been packed, dispatched or handed to a carrier, cancellation may no longer be possible. In that situation, you may need to follow the applicable return process after delivery.
Nothing in this section limits any cancellation or refund right you may have under Australian law.
10. Contact Us
For return, refund or exchange enquiries, please contact:
HomeBathTouch
Email: info@purebakespace.com
Website: www.purebakespace.com
Address: 67 Highgate Street, Bexley, NSW 2207, Australia
Please include your order number in all correspondence so that we can identify your purchase and assist you more efficiently.
Important: This policy is not a substitute for, and does not reduce, any rights or remedies available under the Australian Consumer Law.