Shipping Policy

HomeBathTouch
Website: www.purebakespace.com
Customer Support: info@purebakespace.com
Business Address: 67 Highgate Street, Bexley, NSW 2207, Australia

At HomeBathTouch, we want your shopping experience to feel simple from the moment you select your products to the moment your parcel arrives. Whether you are ordering slippers for everyday comfort or towels for your home, this Shipping Policy explains how shipping charges are calculated, how orders are prepared and what to do if a delivery does not go as expected.

1. Shipping Charges

HomeBathTouch currently applies the following standard shipping arrangement:

Order merchandise subtotal	Standard shipping charge
US$10 or more	Free
Below US$10	US$5.99

The threshold is based on the merchandise subtotal before shipping charges, unless the checkout expressly states otherwise.

Any shipping charge applicable to your order will be displayed during checkout before payment is completed.

If a discount code or promotion changes the merchandise subtotal, the shipping threshold will be calculated using the amount shown by the checkout system.

Currency notice: These amounts are stated in US dollars. Please confirm that the website checkout and payment processor actually charge USD. If the store charges AUD or another currency, the displayed shipping amounts and this policy must be revised consistently before publication.

2. Order Processing

After you place an order, our team or our fulfilment partners will begin the order-processing process.

Processing may include:

• Confirming that the order details have been received.

• Checking payment status.

• Reviewing the selected products and quantities.

• Preparing the items for dispatch.

• Arranging shipment through an available delivery provider.

Processing time is separate from transit time. The time required to prepare an order may vary depending on product availability, order volume, weekends, public holidays and operational circumstances.

Any specific processing estimate displayed at checkout or in an order confirmation should be read together with this policy.

3. Delivery Estimates

Delivery time depends on the destination, shipping service, carrier network and other factors affecting transport.

Where an estimated delivery period is provided, it is an estimate rather than a guaranteed arrival date unless we expressly state otherwise.

Delivery may take longer during:

• Peak shopping periods.

• Public holidays.

• Severe weather events.

• Carrier service interruptions.

• Remote-area deliveries.

• Customs inspections or border-processing delays, where applicable.

We will make reasonable efforts to communicate material delivery information that becomes available to us.

4. Delivery Address

Customers are responsible for entering a complete and accurate delivery address at checkout.

Before submitting an order, please carefully check:

• Recipient name.

• Street number and street name.

• Suburb, city or locality.

• State or territory.

• Postcode.

• Country.

• Apartment, unit or building details, where relevant.

• Any delivery instructions supported by the checkout.

If you notice an address error after placing an order, contact info@purebakespace.com as soon as possible.

We will try to update the address if the order has not yet been dispatched. Once a parcel has entered the carrier network, changes may be unavailable or may depend on the carrier's procedures.

5. Tracking and Delivery Updates

Where tracking is available for your shipping service, tracking details may be sent to the email address provided at checkout or made available through an order update.

Tracking information may not appear immediately after dispatch. Carriers sometimes require time to scan a parcel into their systems.

Once tracking becomes available, customers can use the carrier's tracking service to review the latest recorded delivery status.

If you have not received tracking information within the period indicated in your order communications, please contact us with your order number.

6. Missed Deliveries and Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may leave a notification, arrange another attempt, redirect the parcel to a collection point or follow another procedure available for the destination.

The available options depend on the carrier and the delivery address.

Please check your mailbox, delivery notifications and tracking page if you are not present when the parcel is expected to arrive.

If a parcel is waiting for collection, please collect it within the carrier's stated holding period.

7. Incorrect or Incomplete Addresses

An incorrect or incomplete address may cause a parcel to be delayed, redirected or returned to the sender.

If an address error is caused by information supplied by the customer, additional delivery costs may arise where the carrier charges for redirection or re-delivery. Any proposed additional charge will be communicated before it is imposed, where practicable.

This section does not remove any rights you may have under the Australian Consumer Law if the order is not delivered or if HomeBathTouch has otherwise failed to meet its legal obligations.

8. Lost, Delayed or Missing Parcels

If your order has not arrived within the estimated delivery period, please contact us at info@purebakespace.com.

Please provide:

• Your order number.

• The name used for the order.

• The delivery address.

• Any tracking number supplied.

• A short description of the delivery issue.

We will review the available order and tracking information and, where appropriate, make enquiries with the delivery provider.

A tracking status showing “delivered” does not automatically resolve every missing-parcel enquiry. We will consider the available information and applicable consumer law requirements.

Where goods are not delivered, or delivery fails in a way that gives rise to a legal remedy, we will address the matter in accordance with our obligations under Australian law.

9. Damaged Parcels or Products

Please inspect your parcel when it arrives.

If the outer packaging or products appear damaged, contact us as soon as reasonably possible. Photographs of the parcel, packaging and affected products can help us understand what happened.

Please retain the packaging until we have reviewed the issue, if it is practical to do so.

If the product is damaged or fails to meet a consumer guarantee, your rights under the Australian Consumer Law remain available. We will not use a reporting preference or an internal time limit to remove a statutory right.

10. International Shipping

If international destinations are available at checkout, delivery arrangements may differ from domestic Australian deliveries.

International orders may be affected by customs procedures, import requirements, local taxes, duties or other charges imposed by the destination country.

Any applicable charges and responsibilities will be disclosed as clearly as reasonably possible before purchase. Customers should also check local import requirements where relevant.

If international shipping is not offered to a particular destination, the checkout may prevent an order from being placed for that location.

11. Changes and Cancellations After Dispatch

We may be able to amend or cancel an order before it is dispatched, depending on its processing status.

Once a parcel has been handed to a carrier, we may not be able to stop or redirect it.

If you no longer want an item after dispatch, please contact our support team. Any return will be handled under our Return and Refund Policy and applicable consumer law.

12. Contact Our Shipping Team

For questions about shipping, tracking, delivery delays or missing parcels, contact:

HomeBathTouch
Email: info@purebakespace.com
Website: www.purebakespace.com
Address: 67 Highgate Street, Bexley, NSW 2207, Australia

Please include your order number in your message so that we can locate your order and assist you efficiently.

We appreciate your patience and the opportunity to help resolve any delivery concerns.